Cost of Shipping
Items are posted from Auckland, New Zealand.
FREE SHIPPING to New Zealand addresses for all orders over $50 (NZD) and to Australian addresses for all orders over $100 (NZD).
For orders under $50 within New Zealand standard tracked shipping is $5.
For orders under $100 to Australia standard untracked shipping from NZ from $10 and tracked from $15.
For Rest of World standard untracked shipping from NZ is $20+.
FREE SHIPPING to New Zealand address for all wholesale orders over $300 (NZD) and to Australian addresses for all orders over $500 (NZD).
For orders under these amounts standard weight based rates apply. All NZ orders are tracked and Australian orders have a choice of tracked or un-tracked shipping.
AwesoME Inc maintains full ownership of the products until full payment has been obtained.
It is only possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded.
We are a small business who use a third party logistics company to handle our orders so it is not possible to change your order once it has been submitted. This also includes removing an item, adding an item, changing the delivery address or payment method.
**Please check on the product listing if your item is on pre-order/back-order.
**Items on pre-order/back-order will have delayed delivery times, according to the individual product description.
While we do everything we can to ensure a quick delivery it is out of our hands once it leaves the warehouse. Delivery times vary depending on where in the world you are and are not guaranteed.
New Zealand: Auckland Metro = next day; North Island = 1-2 working days; South Island = 2-3 working days
Australia: 3-10 working days
Rest of the World: 6-20 working days
NZ orders are couriered via Courier Post, Australian and rest of world orders posted via NZ Post.
For printable items: These are made available for download as soon as your payment has cleared and your order is complete. Download links are available in the Completed Order email or from your account on our website (if created during checkout period – not applicable to guest checkouts).
Please note: AwesoME Inc will not be held liable for any items lost in the mail. If you are outside of NZ and require tracked post, please choose that option, or contact us prior to ordering.
For delivery outside of New Zealand we have tracked and un-tracked options available and during busy times can take up to 3 weeks to arrive. A customs declaration of the contents and value of the parcel is necessary on all international packages. The customer (you) is responsible for any customs charges incurred in the country of arrival and we are not able to refund for packages returned due to unpaid customs fees.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address.
It is not be possible to make a delivery to a PO Box.
The shipping charge is weight based and depends on your delivery address.
Refunds & Returns
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us immediately. If you send us an email, please include as many details as possible including your order number and photographic evidence of any damage, and in some cases a photograph of the packaging itself. Please ensure you keep your delivery until the return process is complete.
No refunds, returns or exchanges will be processed unless contact has been made about any issues within seven (7) working days of receipt of your item. We may be able to extend this time under special circumstances, but please make contact as soon as you notice any problems so we can remedy the situation for you.
We do not refund purchases on the basis of changing your mind. There are no refunds or returns available on printable (digital orders) items, so please choose carefully when ordering.
When we receive the product, we will refund the value of the purchased the product, but not the original shipping.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
You must pay for the shipping to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our office. Please ensure you pack the return safely to prevent any damage to the products or boxes.
New Zealand customers are protected by the Consumer Guarantees Act.
How to Return a Product
Please email us.
Please note: it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. See information above.