Email Customer Care
Shipping Information
Items are posted via Go Sweet Spot and NZ Post from Auckland, New Zealand and delivery times vary depending on where in the world you are.
Delivery Times (according to Go Sweet Spot & NZ Post) -
New Zealand: 1-3 working days;
Australia: 3-6 working days;
Rest of the World: 6-10 working days.
For printable items: These are made available for download as soon as your payment has cleared.
Please note: For delivery outside of New Zealand standard international airmail is used which is un-tracked and can take up to 3 weeks to arrive during busy times. A customs declaration of the contents and value of the parcel is necessary on all international packages. The customer (you) is responsible for any customs charges incurred in the country of arrival and we are not able to refund for packages returned due to unpaid customs fees.
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Delivery Times (according to Go Sweet Spot & NZ Post) -
New Zealand: 1-3 working days;
Australia: 3-6 working days;
Rest of the World: 6-10 working days.
For printable items: These are made available for download as soon as your payment has cleared.
Please note: For delivery outside of New Zealand standard international airmail is used which is un-tracked and can take up to 3 weeks to arrive during busy times. A customs declaration of the contents and value of the parcel is necessary on all international packages. The customer (you) is responsible for any customs charges incurred in the country of arrival and we are not able to refund for packages returned due to unpaid customs fees.
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Returns & Exchange
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us immediately.
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